FAQ

Help Center

Frequently Asked Questions

Can't find what you're looking for? Email us at service@suzhoufashion.com — we're happy to help.

Sizing & Fit
How do I choose the right size?

Measure your bust, waist, hips, hollow-to-floor, and height, then compare with our size chart on each product page. Always select based on your actual measurements — never your usual size. If a standard size doesn't work, choose the custom size option for a beautifully tailored gown/suit. If you prefer not to go custom, simply size up and have a local tailor adjust it to perfection. Click here to select your category and get detailed sizing guidance.

What if I order now but gain or lose weight before my wedding or event?

This is one of the most common concerns we hear — and the good news is, it's completely manageable. Here's why you can order with confidence today:

  • If you lose weight: A local tailor can easily take the dress in. This is one of the simplest and most common alterations — quick, affordable, and done everywhere.
  • If you gain weight: No problem. Every gown we make includes a 3–5 cm seam allowance built into the fabric specifically for this reason, giving your tailor room to let the dress out comfortably.
  • Want even more flexibility? Simply request a lace-up/corset back in your order comments. This style allows for a generous range of size adjustment with no tailoring needed at all — and it looks stunning.

We've been making bridal gowns for over 20 years, and fit concerns have never stopped a bride from looking perfect on her big day. Order now while your favorite style is available — your dream gown will be ready and waiting for you. 💕

I'm pregnant — my wedding is still a few months away. How do I choose the right size?

Congratulations on your upcoming wedding! This is a question we're happy to help with, and there's truly no need to worry. Here's our guidance based on your gown style:

  • A-line or Ball Gown styles: We recommend switching to an Empire silhouette — the high waist sits just below the bust and flows freely over the belly, keeping you comfortable and beautiful right up to delivery day.
  • Mermaid or Trumpet styles: Please contact us with your current week of pregnancy, your current bust / waist / hip measurements, and your wedding date. Our experienced team will assess your measurements and project the right size for your wedding day — so you'll look and feel perfect when it matters most.

In addition, all of our gowns are crafted with a 3–5 cm seam allowance built into the fabric, giving a tailor room to let the dress out as needed. And if you'd like even more flexibility, simply request a lace-up/corset back in your order comments — this allows for a wide range of size adjustment with no tailoring required.

With over 20 years of bridal experience, we've helped countless pregnant brides find their perfect fit — reach out to us anytime, we're here to make sure your gown is as beautiful as your big day. 💕

What does "tulle match skin" mean?

This option applies only to gowns with sheer tulle detailing (e.g., illusion necklines, sheer sleeves, or open backs). Choose YES to match the tulle to your skin tone (photo required), or NO to match the dress color.

Tulle match skin example

Do your dresses come with built-in bust padding?

Yes! All of our gowns include built-in bust padding for added support and shape. If you have specific requirements, simply note them in the order comments or contact us directly.

Color & Style
Which color is "Same as the First Picture"?

If multiple colors appear in the product images, "Same as the First Picture" refers to the color shown in the first image. Other images are for reference. To purchase a different color shown in another image, note this in your order. If the color you want isn't shown in any product image, choose from the full color options available.

Tip: Not sure which is the first image? Refresh the page.

Can I customize the color of my dress/suit?

Absolutely! Select "Custom Color" from the color options and upload your desired color reference when placing your order. Our team will craft the gown/suit in your chosen color.

Can I see this product in other colors?

Absolutely! If you don't see the color you're looking for on the product page, don't hesitate to reach out — we'd love to help you find the perfect match.

What is the difference between white and ivory?

White is a crisp, bright shade with cool undertones. Ivory is a softer, off-white shade with warm, creamy undertones. While white was once the traditional standard, ivory has become the most popular modern choice — universally flattering and looking beautifully "white" to the naked eye without being harsh.

White vs Ivory comparison 1

White vs Ivory comparison 2

Can I see the back of this product?

Absolutely! If a back view isn't shown on the product page, don't hesitate to reach out — we'd be happy to share one with you.

Can the back closure style be changed?

Absolutely! Simply note your preferred closure style — zipper or lace-up — in the order comments, or email us after purchase. Lace-up backs are available in multiple styles.

Do you offer design modifications or custom gown creation?

Absolutely! Send us a message with photos and details of the design changes you have in mind — or describe the custom gown you're dreaming of — and our team will review and respond as soon as possible.

Can I get the exact same dress as in the picture?

With over 20 years of dedicated expertise in crafting occasion dresses, we can confidently assure you that the dress you receive will bear a resemblance of over 99% to the one pictured. Our skilled artisans use top-notch materials and precise techniques to deliver a gown that looks as stunning in person as it does in the photos.

Are the accessories shown in the product photos included?

Accessories shown in our product photos — such as veils, headpieces, necklaces, earrings, gloves, and shoes — are not included with the dress. If you're interested in any of these, please don't hesitate to contact us!

Shipping & Delivery
What is the typical delivery time?

Production time is typically 15–20 days for most styles; heavily hand-crafted gowns may require approximately 30 days. In-stock items ship within 48 hours. Rush order service is also available — check the "Tailoring Time" on the product page for exact details. After production, shipping takes an additional 5–10 days.

What is the difference between processing time and shipping time?

Processing time refers to the tailoring/production period — the time our factory takes to make your dress. Once complete, it goes through a strict quality inspection before being dispatched. Shipping time is the transit time from our facility to your door.

Which countries do you ship to?

We ship to most countries worldwide. Simply enter your address at checkout — if your country appears in the dropdown, we can deliver to you. Place your order with confidence!

Payment
Which payment methods do you accept?

We accept: Apple Pay, Google Pay, PayPal, Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and Afterpay.

Why haven't I received a confirmation email after paying with Afterpay?

Afterpay orders require bank verification, which typically takes 3–5 business days. Once your payment is approved, we'll receive your order and send a confirmation email to the address provided at checkout. Please keep an eye on your inbox (and spam folder).

Is your website safe and legal?

Yes — we are an online store with our own factory. We ensure the quality of our gowns and offer the most favorable prices to our customers. All payments are processed through secure, third-party protected platforms including PayPal and credit card processors. Our website operates fully legally and securely.

Returns & Cancellation
Can I return a custom-made dress?

If the "Tailoring Time" option appears on the product page, the item is custom-made. Due to the high labor and material costs — and for hygiene reasons, as we do not resell returned gowns — we only accept returns if there is a quality issue or if the size received does not match the size ordered. Simply provide photographic proof and our team will promptly address the issue to ensure your satisfaction.

How can I cancel or return my order?

We hear you and are here to help. Please email us at service@suzhoufashion.com and our dedicated team will respond within 24 hours. We're committed to resolving every concern promptly. Please note that responses may be delayed over the weekend. Keep an eye on your inbox for updates.

Still have questions?
Our team responds within 24 hours — we're here to make sure your experience is perfect.
service@suzhoufashion.com
Mon – Fri · Responses within 24 hrs · Weekend replies may be delayed