Política de reembolso

Return & Refund

--Any problems of the dress, please contact our service in 2 days (from the date that the item is received), and then send it back in 14 days with the same delivery company which we used to ship your dress.
--Customer needs to contact our customer support first before sending the products back to the designated returning address which will be provided to you by email. A refund will be preceded after receiving the returned package.
--Color aberration is existed due to the color effect by the PC monitor and lighting condition. So color aberration will not be included in the quality problem.
--Quality problem can be defined as obvious quality defects, failing following the customization requirement of customer, like the size deviation from the original size criteria.
--We don’t accept the returning request for the mistakes which are not caused by us. For example, if customers do not like the dress without any quality problems or customers choose the wrong sizes, but we make it correctly.
For the dispute on size deviation, please take some photographs on the dress that shows the problem. You can do this way: lay the item on the ground and place a tape-measure to measure it, and then take photos. Customer must submit the photographs to info@suzhoufashion.com and Suzhfashion.com will have the designated personnel to take the dispute, they will respond within 24 hours.
--For the uniqueness of the product if the product is Custom Made, we can offer you a revise service based on your requirement. But the return or exchange of the dresses in Custom Made is not accepted.
--We don’t take any responsibility on the delay of the order which caused by your late remittance.
--We don’t accept the returning request on your received product just for you consider the product may not exactly the same as the changes you required on the original style of the item subjectively, since we will strictly follow your requirement on the order.
--We strictly made the items following the style and the material displayed on the site. All returning requests having the reasons like not the same as the picture on the website, not the material I like or I’m not satisfied with the quality etc., are not accepted.
--In the event of not satisfying with the received product. Please contact our customer service in time. We don't accept the returning of the goods you are not satisfied with which has no Return Authorization from us. We are neither responsible for the refund nor take over your dispute on the package missing during the return process which with no Return Authorization.
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