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FAQS

You may also have these questions:

Q. How is Suzhoufashion.com different from other online tailored dress stores?

A. Suzhoufashion.com is a global online tailored dress shop since 2010.

Wide Selection of Dresses: Thousands styles of Wedding Dresses, Bridesmaid Dresses, Mother of the Brides Dresses, Flower Girl Dresses, Evening Dresses, Prom Dresses & Special Occasion Dresses at factory price offered by Suzhoufashion.com
High Quality Fabric: Suzhoufashion.com offer high quality fabric for our customers, making sure customers comfortable and look gorgeous in our dresses to attend parties.
Exquisite Workmanship: Each piece of dress is made by professional master workers.
Competitive Price, Fast Delivery: Suzhoufashion.com is a manufacturer of wedding dresses and formal dresses, we aim to offer customers with high quality dresses at factory price. We choose the fastest International Express Way DHL/EMS/DPD/UPS as shipping methods to deliver everyone's dress in the shortest possible time.
Satisfied After-sales Service: After you getting your dresss, no matter what you have any suggestion, you can contact us at info@suzhoudress.com we will answer your any questions soon.

Q. If I can not find my favorite dress on your website, can I send picture to you, and you help me to make it?

A. If you can not find your favorite wedding dress or prom dresses at our site, you can send the dress picture to us, we offer the service to customize your dresses according to the picture without extra charge. In order to make sure the high quality dresses we make for you, please offer us at least the clear front pictures. Also, it will be better if you can also send us the back design and some detailed dress pictures.

Q. How can I check my order status?

A. After you place your order, and want to know your dress status, please log in our website firstly click My Order to check it, if there is no any new updated, you can send email to us at info@suzhoudress.com, we will reply you within 24 hours during workdays.

Q. Where can you ship to?

A. We ship to everywhere around the world. So please write down your address clearly, which will help us to ship your dress to you correctly and timely.

Q. How much will the shipping cost?

A. We offer FREE SHIPPING to most countries. During you place the order, please CHOOSE the country where the dress needs tol be shipped to, and you will know if it is free shipping for your dresses. Also, tariff is different according to each country's customs policies. We will not be responsible for it.

Q. How to buy my dress in perfect size which suits me?

A. All dresses we make are true to size. We both offer standard US size and custom measurement service on each dress page. For standard US size, please check our size chart clearly before you place the order. And for custom measurements, we also offer pictures of how to measure yourself on the dress page. So in order to make sure the dress can fit you very well, please measure yourself correctly or you can seek help from your local tailors. Our tailors will use your exact measurements to custom made the dress which is only for you.

Q. How to choose the size, is it based on UK or US standard?

A. All dresses we make are true to size. We both offer standard US size and custom measurement service on each dress page. And in our size chart, you can see how to choose UK and EU size equals to the US size. If you have concerns about the size, we also offer inquries on emails and online chat. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q. What is the meaning of “Hollow to Floor”?

A. Hollow to Floor mean the length from your hollow (center of the collarbone) to the floor, not including shoes height. So you need to measure it with bare foot.

Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A. It is no problem to make some alterations on the dress, and for some small changes, there is no extra charge. But if you need to add several meters of the dress train or want to add sleeves of the dress, we may charge some extra fees. So please email or message us clearly where you want to change before, then we will make a quote and custom made your dresses according to your detailed requirements.

Q. Can I see some real pictures of the dresses?

A. We only take photos when customer required, so if you like some dresses and want to see the real picture, please contact us, we can check whether we have. if we have, we will send the pictures to you soon.

Q. If I can not find my favorite dress on your website, can I send picture to you, and you help me to make it?

A. If you can not find your favorite wedding dress or prom dresses on our site, you can send the dress picture to us, we will search and send you the dress link where you can place the order directly online. We also provide the service to customize your dresses according to the dress pictures you send to us. And there is no extra charge for this service. You only need to pay for the dress value and the custom measurements costs if you need.
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